​Real Solutions Counseling Services PLLC (“Real Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our practice, or communicating with us.

​

This Privacy Policy explains how we collect, use, and protect information obtained through our website and administrative communications.

​

Information We Collect

We may collect information that you voluntarily provide to us, including:

​

• Your name

• Email address

• Telephone or mobile number

• Information submitted through our website contact or inquiry forms

• Communication preferences

• Information you provide when communicating with our administrative or intake team

 

We may also collect limited technical information associated with use of our website, such as browser type, device information, IP address, and website usage information through cookies or similar technologies.

​

How We Use Your Information

We may use information you provide to:

​

• Respond to your inquiry

• Contact you regarding counseling services

• Assist with scheduling or appointment-related matters

• Provide appointment reminders and administrative updates

• Respond to questions or requests for information

• Communicate information related to services you have requested

• Operate, maintain, and improve our website and administrative processes

• Comply with applicable legal and regulatory requirements

 

Information submitted through our website inquiry form is intended to help our intake team respond to your request. Please do not use the website form to communicate urgent or emergency mental health concerns.

​

Text Messaging and Mobile Information

If you provide your mobile phone number and expressly opt in to receive text messages from Real Solutions Counseling Services, we may use text messaging to communicate with you regarding your inquiry, scheduling, appointment reminders, status updates, responses to questions, and other administrative communications related to our services.

​

Message frequency varies. Message and data rates may apply.

​

You may opt out of text messages at any time by replying STOP to any text message you receive from us. You may reply HELP for assistance.

​

Consent to receive text messages is not a condition of receiving counseling services.

​

Sharing of Personal Information

We do not sell or rent your personal information.

We may use service providers that assist us in operating our website, communications, scheduling, or other business functions. Information may also be disclosed when required by law or when otherwise permitted or required in connection with providing our services.

​

Mobile phone numbers, text messaging originator opt-in data, and consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.

​

Confidentiality and Health Information

Real Solutions Counseling Services is a behavioral health practice. Information collected through this public website is not intended to replace our clinical intake, medical record, or secure client communication systems.

​

Once you become a client, certain information may constitute Protected Health Information (“PHI”) and may be governed by additional privacy requirements, including our Notice of Privacy Practices and applicable federal and state laws.

​

Please avoid submitting detailed medical, mental health, diagnostic, or other highly sensitive information through general website forms or standard text messaging unless specifically instructed to do so through an approved secure method.

​

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use our site, and improve the visitor experience.

​

Your browser may allow you to control or disable certain cookies.

​

Data Security

We take reasonable administrative, technical, and organizational measures to protect the personal information we maintain. However, no internet transmission, website, email system, or text messaging service can be guaranteed to be completely secure.

​

Third-Party Services and Links

Our website may contain links to third-party websites or services. Real Solutions Counseling Services is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

​

Children and Minors

Our website is intended primarily for individuals seeking information about our counseling services, including parents or guardians seeking services for minors.

​

A parent, legal guardian, or other authorized adult should provide information on behalf of a minor when appropriate. Minors should not submit sensitive personal information through our website without the involvement of a parent, guardian, or other authorized adult where required.

​

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. Updates will be posted on this page with a revised effective date.

​

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Real Solutions Counseling Services PLLC

Email: info@realsolutionscounseling.com

Website: www.realsolutionscounseling.com